Refund Policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

*Promotional/sale items are not eligible for returns. ALL SALES ARE FINAL.

To be eligible for a return, your item must be in the same condition that you received it.  Products must be unwashed, unused, free from any odour and in original packaging. You’ll also need the receipt or proof of purchase. Returns will only be accepted if items are faulty.

To start a return
Please contact us at hello@littleraineco.ie. Items sent back to us without first requesting a return may not be accepted. We do not cover the cost of return postage. Returns and refunds are only accepted for damaged or faulty products.  Returns sent without approval are subject to refusal.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We do not cover return postage.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. It is the responsibility of the buyer to check items before use.

Do you accept exchanges?
Exchanges are processed as returns. Please contact us at hello@littleraineco.ie to request a return. Sizes and styles sell out fast, so it's best to purchase as soon as possible when wanting a new size.

I have changed my mind about my item, what do I do?
Unfortunately, as soon as an order is placed on our website, your order is picked and packed straight away. This is to avoid delays in the shipping process. You may email us hello@littleraineco.ie and if the item hasn't shipped, we can revise your order. Once the item is shipped, it will need to be processed as a return.

What if I entered incorrect address when placing order?
Little Raine will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund. Any change of addresses are subjected to approval and orders that are shipped/completed are strictly non-editable. Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. We are not liable for the inaccuracy of address as provided by the buyer.

What if my item(s) are stolen, missing, or damaged once delivered?
Little Raine & Co are not responsible for stolen or missing items. Please be sure to ship to a secure address. Please contact your carrier for further help. 

Do you refund gift cards?
Gift card purchases are non-refundable.

My order is incorrect
You must notify us of an incorrect order within 7 days of receipt to qualify for replacement. Please email us at hello@littleraineco.ie with your order number and photos of what was received and we are happy to help!

Taxes & Duties
Customers are responsible for all taxes and duties that may apply on the order. We are not responsible for any such taxes or duties or delays caused by customs.

Please contact us at hello@littleraineco.ie for any assistance and we will be happy to help you.